Agenda and minutes
Venue: Council Chamber, Guildhall
Contact: Suzanne Price Scrutiny Facilitator
Apologies for absence
Apologies for absence were submitted on behalf of Councillors Trevor Bates, Krista Childs, Russell Gilmartin, John McCusker, Rondo Roberts and Nigel Williams.
To sign as a correct record the Minutes of the Meetings held on:
The Minutes of the Meetings held on 19 June 2019 and 27 June 2019 were submitted
AGREED – That the Minutes of the Meetings held on 19 June 2019 and 27 June 2019 be signed as a correct record.
To consider the report of the Lead Member for People – Health and Adult Social Care
The Lead Member for People – Health and Adult Social Care submitted a report (COSC/13/19s) which provided Members with information on Contract monitoring arrangements within Social Care.
The Lead Member together with the Head of Adult Social Care and the Contracts Manager for Adult Social Care introduced the report and explained that Adult Social Care had a well established contract monitoring framework which continued to be developed in conjunction with Providers, partner agencies such as Health, the Care and Social Services Inspectorate Wales (CSSIW) and via collaborative working with other North Wales Authorities. Compliance with contractual requirements and National standards were carefully monitored. In addition, the Director of Social Services/Head of Adult Social Care received a monthly summary report on the performance of both external and internal Providers, and a breakdown of residential care / nursing care home feedback from service users and relatives received over the last four years was provided.
The contracts team have also adopted the North Wales monitoring framework which uses more observational based work to capture provider’s performance. Feedback from recipients of domiciliary care for the past three years was provided at Appendix B.
Members considered the report and made reference to the following matters in particular:
· Acknowledgement that, in general, service users’ and their families’ satisfaction levels remained high and were improving.
· In response to a Member’s question, the Contracts Manager for Adult Social Care confirmed that the ability to provide services in welsh was a Registration requirement - however availability would be dependant on the shift pattern/hours of the carer.
· Clarification was sought on how the Authority are prepared for major issues such as the closure of a Care Home. Reassurance was given by the Head of Adult Social Care that contingency plans and procedures are in place and that it would be rare not to have advance warning.
· Clarification was requested and assurance given in relation to support available in the event of people needing to move homes in the event of a closure.
· Clarification was sought on the number of Care Homes in Escalating Concerns. The Head of Adult Social Care confirmed that there were currently four homes in Escalating Concerns.
· Discussions took place about the level of training of Carers. The Head of Adult Social Care informed the Committee that a new qualification for Health and Social Care staff would come into effect from September 2019.
· Confirmation that from 1 April 2020 all domiciliary care staff will have to be registered with Social Care Wales.
· Acknowledgement by the Lead Member that training and development was made available to the whole sector and as a result the authority had retained the training budget.
· Recognition of carer’s achievements which were acknowledged at award ceremonies held twice a year.
· Confirmation that Disclosure & Barring Service (DBS) checks were carried out on domiciliary and care home staff.
· Clarification was sought on care home inspections.
· Suggestion by Members that further improvements are possible, in particular on staff training levels, staff retention and ample time to be ... view the full minutes text for item 18.