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Agenda and minutes

With effect from 1 April 2016 Agenda and Minutes will be available in both Welsh and English. Reports are working documents and produced in English only in accordance with Welsh Language Standard 41 of this Council’s Final Compliance Notice from the Welsh Language Commissioner.

Venue: Council Chamber, Guildhall

Contact: Suzanne Price  Scrutiny Facilitator

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Items
No. Item

9.

Apologies for absence

Additional documents:

Minutes:

Apologies for absence were submitted on behalf of Councillors Trevor Bates, I David Bithell, MBE, Krista Childs, Russell Gilmartin, Rondo Roberts and Nigel Williams.

 

10.

Declarations of personal interests, if any

Members are reminded of their responsibility, under Paragraph 11 of the Members’ Code of Conduct, to declare the existence and nature of any personal interest in respect of any of the business to be transacted at this meeting

Additional documents:

Minutes:

There were no declarations of interest.

11.

CIW Inspection of Adult Social Care (Older People's Services) pdf icon PDF 118 KB

To consider the report of the Lead Member for People – Health and Adult Social Care

Additional documents:

Minutes:

The Lead Member for People – Health and Adult Social Care submitted a report (COSC/08/19s) to provide Members with information about the recent Care Inspectorate Wales (CIW) inspection of the Adult Social Care department, which took place between December 2018 and January 2019.

 

The Chair informed Members that the report (COSC/08/19s) was devised in collaboration with the Health Inspectorate Wales and introduced the two representatives from Betsi Cadwaladr University Health Board (BCUHB).

 

During consideration of the report the Officer and BCUHB representatives  made  the following points:

·         The new inspection regime incorporated an integrated approach with the BCUHB.

·         The inspection was a positive experience and this report would be used as evidence for the transformation grant.

·         The Local Authority and BCUHB was committed to joint working at all levels which included strategic, operational and front facing.  Reference was made to the health element of the action plan of which BCUHB focused on the improvements that related to the four principles within the Social Services and Well-being (Wales) Act (2014) annotated within the report.

 

A discussion ensued and the following points were raised in particular:

 

·         Acknowledgement of the positive report.

·         Noted that the Inspection was the first in a two year programme which would inspect all 22 Authorities.

·         Wrexham was not expecting any further inspections, but along with all other Welsh Authorities would complete an annual self-evaluation. CIW would be compiling a National report based on those 22 self evaluations together with the eleven inspections that have been carried out this year.

·         The Authority will have to keep CIW up to date with developments and work in progress during planned quarterly meetings with the senior inspector.  At the end of the year an Annual letter is issued to the Local  Authority  that will detail the resultant performance for that year.

·         Assurance was  given about collaborative working between the Local Authority and BCHUB. 

·         Reference was made to the Healthier Wales Welsh Government response to the parliamentary review.

·         Reference was made to the Regional Transformation Projects - confirmation that there had been four successful grant bids which had generated a large programme of work in respect to the integrated transformation. An East Area Transformation Board was now in place, along with a joint plan, system and vision.

·         Confirmation that there were a number of actions for implementation regarding Occupational Therapy documentation as part  of a national workstream.

·         Acknowledgement that IT was a challenge, particularly in BCUHB.

·         Suggestion that improvements to the current WCBC client record system (RAISE) had been identified with the aim for the new system (WCCIS) to go live at the end of October 2019.

·         Importance of aiming to provide support to people within their homes in order to prevent them having to move to residential care.

·         Concern was expressed in relation to funding Community Agents which needs to be secured long term.

 

 

AGREED -

 

(i)         That the Committee hope that the improvements highlighted in the CIW Inspection report continue and the partnership work between Wrexham County Borough Council  ...  view the full minutes text for item 11.

12.

Social Services Annual 'Director's Report' 2018/19 pdf icon PDF 119 KB

To consider the report of the Lead Member for People – Children’s Services and the Lead Member for People – Health and Adult Social Care

Additional documents:

Minutes:

The Lead Member for People-Health and Social Care and the Lead Member for People-Children’s Services submitted a report (C0SC/10/19s) providing Members of the Safeguarding, Communities and Wellbeing Scrutiny Committee with the draft version of the Director of Social Service’s Annual Report (2018/19) for their comment and consideration prior to it being taken to the Executive Board in July 2019. Attached as Appendix A to this report was the Directors Report for 2018/19.

 

Members raised the following points during the debate:

 

·         Familiarity with the report content because the information had been reported within the Children’s Performance Report the previous month and was also referenced within the recent Inspection Report.

·         Prevention and intervention systems were in place in respect to  leading innovative practice of adult safeguarding, children missing from home, edge of care panel and community agents.

·         Acknowledgement of the challenges and budgetary difficulties ahead.

 

AGREED – That the Social Care Department be congratulated on the work undertaken given such difficult financial circumstances, as detailed in the report and highlighted by the Lead Members.

 

13.

Social Services Complaints and Compliments Annual Report 2018/19 pdf icon PDF 141 KB

To consider the report of the Lead Member for People – Children’s Services and the Lead Member for People – Health and Adult Social Care

Additional documents:

Minutes:

The Lead Member for People-Health and Social Care and the Lead Member for People-Children’s Services submitted a report (C0SC/05/19s) providing Members of the Safeguarding, Communities and Wellbeing Scrutiny Committee with details of the numbers and types of compliments and complaints within the Social Care Department for the year 2018/19 and to highlight the lessons learned and actions taken to address complaints across the service.

 

The Lead Member made reference to the encouraging report which identified that the number of complaints was lower when compared to the previous year.

 

A discussion ensued and the following matters were highlighted:

 

·         The Complaints Lead Officer gave an explanation to Members  of informal and formal complaints together with the two reporting stages.

·         Assurance was given to Members that Managers and front line staff were trained in addressing complaints. 

·         As per procedure, verbal complaints could be resolved within one working day with no requirement for the involvement of the complaints team.  This had led to a reduction of complaints being recorded.

·         The Complaints Lead Officer explained  in detail the compliments and complaint figures detailed within the Executive Summary and provided clarification on how compliments were recorded and reported on.

·         Clarity was given in respect to the escalated complaint annotated within paragraph 4.11 of the report.  Assurance was given that complaints were investigated by responsible Officers together with an explanation as to why some complaints were deemed to be unsubstantiated as noted in Paragraph 4.12. 

·         Members requested that the number of upheld complaints be included in a table detailing the number of complaints by department.

 

AGREED -

 

(i)         That in future reports, the table showing the number of complaints by department, include the number of complaints upheld in brackets after the number.

 

(ii)        That the report be noted.

14.

Exclusion of Press and Public

In considering whether to exclude the press and public from the next part of the meeting, Members are asked to consider the following factors when determining the public interest test.

 

Agenda Item 8:  The Proper Officer has determined in considering these reports that Paragraph 12 should apply.  Her view on the public interest test was that to make this information public would disclose personal data relating to an individual in contravention of the principles of the Data Protection Act.  Because of this and since there did not appear to be an overwhelming public interest requiring the disclosure of personal data she felt that the public interest in maintaining the exemption outweighs the public interest in disclosing the information.

 

It is therefore recommended that the press and public be excluded from the Meeting during consideration of the following items as it is likely that, if they were present, there would be disclosure to them of exempt information as defined in Paragraph 12 of Part 4 of Schedule 12A to the Local Government Act 1972 (as amended).

Additional documents:

Minutes:

 

Item 8 - Members determined in considering the report that Paragraph 12 and 13 should apply. Their view on the public interest test was that to make this information public would disclose personal data relating to an individual in contravention of the principles of the Data Protection Act. Because of this and since there did not appear to be an overwhelming public interest requiring the disclosure of personal data they felt that the public interest in maintaining the exemption outweighed the public interest in disclosing the information.

 

AGREED -  That the press and public be excluded from the Meeting during consideration of the following item of business as it is likely that, if they were present, there would be a disclosure to them of exempt information as defined in Paragraphs 12 and 13 of Part 4 of Schedule 12A of the Local Government Act 1972 (as amended).

 

15.

Social Care Structure

To consider the report of the Lead Member for People – Children’s Services and the Lead Member for People – Health and Adult Social Care (copy to follow)

Minutes:

The Lead Member for People – Children’s Services and the Lead Member for People – Health and Social Care submitted a joint report (COSC/09/19s) to provide an update on the structure of the Social Care Service.

 

AGREED –  The committee thanks the Chief Officer Social Care and Lead Members for the Report. We request a further report on this structure within 18 months when the committee and Officer feels the structure has bedded in.